Refund Policy

1. Experience Bookings (tours, activities)

• Full refund if canceled ≥7 days before start.
• 50% refund if canceled 3–6 days before.
• No refund if canceled <3 days or no-show.
• Tour changes accepted free ≥7 days prior; subject to availability <7 days.

2. Merchandise

• Returns accepted within 14 days of delivery (unused, original condition).
• Customer covers return shipping. Refund issued within 14 days of receipt, minus shipping cost.

3. Non‑Refundable Items
Customized items (e.g. personalized gear) are non‑refundable unless defective.